Frequently Asked Questions

Make sure you have MDRP v13 or above and that you have selected soft-subtitles in the Preferences. Then simply select an audio track as the source in the Subtitle popup button. MDRP will use local AI to transcribe the audio and generate perfectly-timed subtitles.

Yes! MDRP works on macOS 11.0 (Big Sur) and all later versions. Just make sure to grant the app the permissions it needs when prompted. If you refuse access to your volumes, the app will not function properly. You can enable permissions in System Settings > Privacy & Security.

Enable the 'Convert to HD' checkbox when converting your video. In Preferences, you can choose between three upscaling modes: Normal uses traditional algorithms (like resizing in Photoshop), Super Resolution uses a neural network to enhance details, and Blended combines both for smoother results.

Use our serial recovery form to retrieve your license. Just enter the email address you used when purchasing.

If you purchased MDRP on or after May 31st, 2025, your serial is already valid for version 14. Otherwise, you can upgrade from v13.x for $24.95 using our upgrade page.

You're probably trying to enter a v14.x serial in an older version. Download the latest version from our website. All MDRP serials begin with the letters "MDRP". If your serial starts with "BD", you may have purchased a different product by mistake.

You probably renamed the application. Auto-update requires the original app name. Simply download the latest version directly from our website instead.

Yes, we offer a 30-day money-back guarantee. However, we recommend using the free trial before purchasing to make sure MDRP meets your needs. The trial lets you fully test all features.

Visit our old versions page or use the 'Download old versions...' menu item from the Help menu within the app.